What a purchase includes
A paid episode bundle includes the Young Explorers Companion Guide and the matching Trusted Adult, Caregiver and Elder Guide described on the product page. The checkout price and currency shown before payment are the amount charged by Paystack.
Digital delivery
After Paystack confirms payment and ZURIO records it, the signed-in adult receives access to short-lived secure download links. If payment succeeds but access does not appear, keep the Paystack reference and contact us. Do not repeat the payment until support has checked the first transaction.
Refund requests
Because digital files can be delivered immediately, completed downloads are normally non-refundable. We will review duplicate charges, incorrect files, inaccessible or materially defective files, and payments that ZURIO cannot match to the promised product. This does not limit any rights that apply under Kenyan consumer law.
How to request help
Contact payment support with the adult purchaser's email, Paystack reference, amount, date, and the name of the guide. Never send a card number, mobile-money PIN, password, or verification code.
Donations
Donations are voluntary gifts and do not purchase a guide. If a donation was duplicated or made in error, contact us promptly with the Paystack reference so the circumstances can be reviewed.